Who is Deano Designs Perth

Deano Designs Perth is a home based Registered Australian business, created, owned and operated by me.

I started this venture in January 2013. I have been involved in the pet industry in both wholesale and retail sectors for over twenty five years.

Is Deano Designs Perth a registered and tax compliant business?

Yes of course, we also supply a GST compliant Tax Invoice with every order.

Deano Designs Perth has been a registered business in Western Australia since 2013, also registered for GST with the ATO.

Where are the products made?

All of the products you find here are made by me at my home in Perth, Western Australia.

I do not sell products that have been manufactured by other people, or purchased elsewhere.

I hand-make all my products myself, so I can ensure a quality product, each and every time.

Are Deano Designs Perth products available in a retail store?

WESTERN AUSTRALIA: .

City Barn Malaga (1904 Beach Road, Malaga, Western Australia) has a big range of small animal products.

They have a Deano Designs Perth rack located next to the main sales counter area. They stock several of the standard size Fleece Cage Liners, Soaker Pads, Cuddle Sacks, Sleepy Sacks, Hay Holder Bags, Hammocks, Lap Pads and more.

NOTE: Retailers have staff, rent etc – they can set their own retail pricing for readymade Deano products on their shelves.

How do I place an order through the website?

1.  REGISTER yourself as a customer. Enter your delivery address, password etc.

2.  – go to FABRIC CHOICES page to view our fabrics. Jot down selections, or take a photo of the page so you can refer to it while you order your products thru the website.

3. CHOOSE YOUR GOODIES: Start on the SHOP page. Scroll down, choose the CATEGORY – then choose the size, fabrics etc and load your cart..

4. CHECKOUT: Once you have all your items in the cart, you can pay with Paypal, use Paypal as a guest, Pay-in-4(Four payments), AFTERPAY or a credit card.

5. POSTAGE: I use Australia Post (Parcel post) – Postage prices are calculated based on the total weight of your order and your postcode.

FREE GIFT OFFER: If your order totals $200 or more(without postage), when you view the cart page you will be prompted to make a choice of a FREE GIFT item! Please note – ALL gifts are in random fabric. One free gift per order.

If you require help, please visit the Contact Us page to contact me, I’m always more than happy to help wherever I can.

How do I choose my fabrics for my order?

On the homepage menu, see ‘Fabric Choices‘, click it to browse the current stock of fabric choices.

Each fabric has a name underneath the image, either jot down the name, perhaps take a photo of the page so you can refer to it whilst placing your goodies into the cart.

On each product you load into the cart, the fabric options will drop down and you select them as instructed,.

Most products have 2 fabric choices, these can be the same or different.

Note: I am actively removing and adding fabrics I have, if I have run out of the fabric you wanted when it is time for me to cut your order out –  I will contact you for another choice.

Can I supply my own Fleece for you to make me something?

Sorry, I am not a contract dressmaker, thus do not sew your products from your own supplied fabrics.

How long does it take for my order to be made?

My average production time is 10-14 working days of your payment being received. If it’s not so busy, production time is less.

This timeframe can of course vary. It’s really dictated by what the customers in front of you order. Orders with many items to cut out and make, take me longer to complete. Other times I get many small orders, so completion time can be quicker than I have mentioned.

Please Note: I work in a queue system: ie first order in is first order out.

This way, it’s fair for everyone – everyone gets processed in turn, no one pushes in or gets pushed back. There is no Express Lane.

I work this way so those that ask for particular fabrics first, get first option on the stock I have on hand.

I hand make all the items myself – so my products are made to a high standard each and every time.

I sew five full days per week. I am a mum, so do not sew for the business on weekends, that’s family time 🙂

SCHOOL HOLIDAYS: My sewing schedule changes during the school holidays as my son is at home. I have to share my time between sewing, and being ‘mum’, my other job. I will do my best to keep the queue moving during the school break.

HOW DO I PAY FOR MY ORDER - CAN I PAY WITH CREDIT CARD?

I accept Payments through a Secure PayPal Checkout. PayPal Checkout is a trusted payment gateway. Its a safe and secure link between your bank and my bank.

ACCPETED PAYMENT METHODS – Credit cards, Paypal account, Paypal Pay-in-4, and Afterpay.

You do not require a PayPal account to use your credit card to pay thru our website checkout.

DIRECT DEPOSIT/EFT:– From your bank to my bank – yes of course. Simply email me a list of your goodies you want made, include your fabric selections and mailing address – I will work out a total, and you can pay via direct deposit instead.

Email: [email protected]

 The checkout options look like this: Select Paypal to use a Paypal account.

 

 

 

 

 

Do you have any PAY LATER options? Will it cost me extra to use it?

Yes, Pay in 4 (paypal) and Afterpay available – Four spread payments.

HOW IT WORKS: the merchant (Deano Designs Perth) gets paid in full for the goods you have ordered. You then basically pay them back over four fortnightly payments.

 

Can I pay cash on pickup?

15/5/22 – Due to covid exposure risks, cash exchanging hands etc – I have decided it’s time to discontinue this option for while.

This means that if orders are already paid for, I can leave them out for a contactless collection thats safe for everyone.

I can’t find the size cage liners I need, what do I do?

Don’t stress! I get this question all the time! Having a liner made to fit your cage is simple.

MEASURE: First, measure the internal areas your cage. If you have a odd shape or need gaps for ramps cut into the liners, a rough drawing can help immensely. Then email it to me for a quote.

CONFIRM GO AHEAD:  Advise me if we are going ahead with your order, and send thru your fabric selections.

PAY UP FRONT: I will create a product in “CUSTOM ORDER” with your name on it, in the SHOP section. There you will find your order bundled, click the ‘add to cart’ button, pay as usual. You can add other items to your order after the custom one, no problem. I charge upfront as the custom item is to fit your particular cage, I cannot on sell it to recoup costs.

For more tips on having a custom sized order made, HOW TO ORDER: Special Custom Sizes

How much is postage for my order?

10/5/24 – We now have FLAT RATE SHIPPING – four simple weight brackets, Australiawide by Australia Post PARCEL POST. More details here: Freight

I send parcels via parcel post – this is a road service.

I do not offer express satchels as often the products simply do not fit into them.

I do not charge you for postage satchels, labels, invoices, or driving your parcel to the post office to lodge it personally – I do this for free.

 

 

I live in Perth, can I collect my order instead of paying postage?

Yes you can!
Just place your order in the usual way. You can collect, or have your order mailed..

My workshop is located in Ballajura, 12km north of the Perth CBD.

PAID ORDERS: If paid, I have a box out front I can pop your order into, so you can call in and collect at a convenient time. CONTACTLESS COLLECTION is available.

Before you consider the PICKUP option, please consider how far it is to travel to collect the parcel – postage can work out cheaper than a road trip.

I ordered products before, now when I try and login, I forgot my password - what can I do?

If this happens, don’t panic. Just let me know and I can go to the website and remove your customer information that you supplied last time you ordered. Then you can just register yourself/login again just like a first time user. Easy.

How come you don't have hundreds of customer reviews about your products and service?

The best review a business can get is a voluntary one – where the customer is not expecting any reward for giving their opinion, or rating the service/product they purchased.

Here at Deano, if you have any concerns with the products I made for you, please get in touch with me directly.  Info on the contact us page: Contact Me

REVIEWS ARE WELCOME – On the other hand, if you feel you would like to review the products, service, workmanship etc, you are most welcome to do so on our website, Facebook page, or a Google review. An honest review does not need to be bought.

Many websites have an impressive total of customer reviews. Some businesses make their customers review each and every item individually – thus one review turns into several, overall numbers quickly grow. Example: ten customers review 5 items each = 50 reviews.

If your products are made in Australia - why not use the Kangaroo logo?

In order to use the Kangaroo logo on products you make/sell, you need to pay a fee to the Government body that owns it (around $350 annually). To apply, you submit invoices from your suppliers that you buy the components from, and basically tell them how you turn the components into the different end product. The materials can be from Australia or overseas –

FOR EXAMPLE: polyester fleece (Made in China) and the core material (Made China/overseas) and if they’re sewn together here in Australia – that’s how they class them as AUSTRALIAN MADE.

Just another fee for a government body that makes money.    So, is it really “Australian Made”?

Info: https://www.australianmade.com.au/why-buy-australian-made/faqs/