REFUNDS, RETURNS, CANCELLATIONS
“In any circumstance, I am happy to discuss options for refunds, partial refunds, or a store credit at my discretion – this depends on the problem you have encountered.” – Deano Designs Perth
DEANO DESIGNS PERTH cannot be held responsible for the following circumstances:
- Your pet chewed, ate or destroyed the article you purchased.
- The measurements you provided for your hutch/cage were incorrect – thus the liners/accessories do not fit.
- Something you had made a year ago and now want the same fabric, and the fabric is now discontinued.
- You did not follow the correct washing/care recommendations when cleaning your handmade products.
Please Note: If you are unhappy with an item you have received ( Please contact me immediately)
- Not correct in colour (ie fabric colour/pattern).
- Not correct in size – ie smaller/longer/bigger than described, so you cannot use it).
- Not correct in use. – doesn’t do what it is supposed to do
- Not as described on the website – ie wrong item entirely
- PLEASE NOTE: if the item you ordered is not right, – I can only accept the goods back if they are unused and resellable.
- So please do try them for fit when they arrive, before you wash them or use them in the cage – and if they’re not right, let me know and we’ll work something out.
TIMEFRAME FOR PROCESSING ORDERS – I am transparent with the timeframe for getting products made.
This information is shown on the website homepage, on the shop page also. If there will be unforeseen delays with your order I will let you know.
Please bring a smile and some patience with you when you order – COVID and lockdowns have the workshop very busy. All orders will be processed in turn, There is no express lane.
SHRINKAGE: As with all fabric products, shrinkage can and may occur. If you experience substantial shrinkage in an item you have purchased from me, then please, send me some pics so I can see whats happening, and we can sort the issue promptly.
I cannot not prewash the fabrics before I sew them, as fabrics are bought by the 20m roll..
I reserve the right to offer a remake at no charge, a partial discount, or a full refund – depending on the problem.
Note: Social media is not the platform for these issues – so please message me, email me or even call me to sort the problem straight away.
EMAIL: [email protected]
TELEPHONE: Robyn 040 777 3129 (Perth WA – please check time differences with your own state)